Terms of Service

1. Acceptance

By accessing or using Inkvoice Cloud (the "Service"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the Service. The self-hosted version of Inkvoice is licensed under the MIT License and is governed by its own terms; nothing here restricts your rights under that license.

2. Definitions

• "Inkvoice", "we", "us", "our" means Barış Çelik, a sole trader who operates Inkvoice Cloud.
• "Service" means the hosted Inkvoice platform at cloud.inkvoice.app, including its APIs and the marketing site.
• "Customer", "you", "your" means the person or entity that has registered an account or uses the Service on behalf of an organization.
• "Customer Data" means data you submit to the Service, including invoice contents, customer records, and uploaded files.

3. Service Description

Inkvoice Cloud is a hosted invoicing platform that lets you create, send, and manage invoices, accept payments, and generate reports. We provide the infrastructure so you don't have to self-host.

4. Accounts

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old or the legal age in your jurisdiction.
• One person or entity per account. Shared accounts are not permitted.
• Notify us promptly at support@inkvoice.app if you suspect unauthorized access.

5. Acceptable Use

Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. In summary, you agree not to:

• Use the Service for illegal activities or to generate fraudulent invoices.
• Attempt to gain unauthorized access to other accounts or our systems.
• Interfere with or disrupt the Service or its infrastructure.
• Resell or redistribute the Service without a written agreement.

6. Plans, Trials, and Beta Features

• We offer a free tier and paid plans. Plan details, included quotas, and current pricing are listed at inkvoice.app/#pricing.
• Free trials, if offered, automatically convert to a paid subscription at the end of the trial period unless cancelled before the trial ends.
• Features marked "beta", "preview", or "experimental" are provided as-is, may change or be withdrawn at any time, and are excluded from any service-level commitments.

7. Payments and Billing

• Paid plans are billed monthly or annually, depending on your selection.
• Subscriptions renew automatically until cancelled.
• Deleting your workspace (Settings → Danger zone) also cancels its subscription at the end of the current billing period, so it does not renew. If you restore the workspace before then, the subscription continues. A subscription still running when the workspace is erased is cancelled at that point.
• Payment processing is handled by Paddle.com Market Limited ("Paddle"), our authorised reseller and Merchant of Record. Paddle appears as the seller on your receipt and card statement. Listed prices are exclusive of applicable taxes unless stated otherwise; see Section 8.
• We may change pricing with at least 30 days' advance notice via email.
• If a renewal payment fails, we email the workspace Owner and the workspace shows a payment notice until the payment goes through. If the subscription is then cancelled or paused, your workspace moves to the free plan; your data is not deleted.

8. Taxes

You are responsible for any sales, use, VAT, GST, withholding, or similar taxes applicable to your purchase, other than taxes based on our net income. Where our merchant of record is required to collect tax on our behalf, those amounts will be added to your invoice and remitted to the relevant authority.

9. Refunds and Cancellation

• We offer a 30-day money-back guarantee. If you are not satisfied with Inkvoice Cloud for any reason, contact us at support@inkvoice.app within 30 days of a payment and we will refund that payment in full, for both monthly and annual subscriptions. Refunds are issued to your original payment method through Paddle.
• You may cancel your subscription at any time from your account settings. Cancellation stops future renewals and takes effect at the end of the current billing period.
• Our full refund policy is published at inkvoice.app/refund.

10. Customer Data and Privacy

You retain full ownership of Customer Data. We do not claim any intellectual property rights over your content. The workspace Owner can export your data at any time from Settings → Danger zone. Our processing of personal data is described in our Privacy Policy; where you process personal data of your own end customers through the Service, the Data Processing Agreement applies.

11. Our Intellectual Property

The self-hosted Inkvoice source code is licensed under the MIT License. The hosted Service includes additional proprietary components ("Cloud Overlay"), including billing, tenant orchestration, the marketing site, and the "Inkvoice" name and logos, which are owned by us and not covered by the MIT License. You receive a limited, non-exclusive, non-transferable right to use the Service for the term of your subscription. Feedback you provide may be used by us without obligation.

12. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We are not liable for downtime caused by maintenance, third-party outages, or force majeure events. For mission-critical needs, consider self-hosting.

13. Suspension and Termination

• You may cancel your account at any time.
• We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy, with or without notice depending on severity.
• When the workspace Owner deletes the workspace (Settings → Danger zone), it becomes read-only, its shared invoice links and client portal go offline immediately, and it is scheduled for deletion 30 days later. Its paid subscription is cancelled at the end of the current billing period (see Section 7). We email the Owner when the deletion is scheduled and again about 7 days before it. Until then the Owner can sign in to export the data or restore the workspace, or ask us at support@inkvoice.app. After 30 days the workspace data is moved to a quarantine area and permanently erased 7 days later. Export anything you need before you delete your workspace.

14. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the fees you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100). Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnification

You will defend, indemnify, and hold us harmless from any third-party claim arising out of (i) your Customer Data, (ii) your use of the Service in violation of these Terms or applicable law, or (iii) your infringement of any third party's rights. We will defend you against claims that the Service, when used as permitted by these Terms, infringes a third party's intellectual property rights, and pay damages finally awarded by a court of competent jurisdiction, subject to your prompt notice and reasonable cooperation.

17. Consumer Rights (EU/UK)

If you are a consumer resident in the European Union or the United Kingdom, you may have a statutory right of withdrawal. By starting to use the Service during any withdrawal period, you expressly request immediate performance and acknowledge that the right of withdrawal is lost once the Service has been fully performed. Nothing in these Terms affects mandatory consumer-protection rights you may have under local law.

18. Subprocessors

We use a limited set of third-party providers to operate the Service. The current list is published at /subprocessors. We give advance notice of new subprocessors as described in our Data Processing Agreement.

19. Modifications to the Terms

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-app notice before the changes take effect. Non-material changes (typos, clarifications, updated subprocessor lists) take effect when posted. Continued use of the Service after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to cancel your subscription before it takes effect.

20. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that consumers may bring proceedings in the courts of their place of residence where required by mandatory local law. Before filing a claim, the parties will attempt in good faith to resolve the dispute by writing to support@inkvoice.app.

21. Notices

We will send legal notices to the email address associated with your account; it is your responsibility to keep it current. You will send legal notices to us at support@inkvoice.app, with a copy by post to Barış Çelik at the address in Section 23.

22. Assignment, Severability, and Entire Agreement

You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce a right is not a waiver. These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, and (where applicable) the Data Processing Agreement, constitute the entire agreement between you and us regarding the Service.

23. Contact